Incident report - Global switch to George Street

Here we will post network problems, Planned & Unplanned downtime as well as restoration times and other network issues.

Incident report - Global switch to George Street

Postby matt » Thu Aug 29, 2013 5:39 pm

Incident report - Global switch to George Street

At 16:05:07 on the 29th August one of the main fibers connecting the Sydney Data Center at George Street to Global Switch data center at Ultimo was interrupted.
At 16:05:18 standby and backup systems switched to an alternate fiber and services were restored.
At 16:05:45 Normal service was detected on the primary path and systems switched back to the normal path.

At 16:15:45 Again normal service was interrupted to the primary fiber between Sydney and Ultimo.
At 16:16:04 standby and backup systems switched to the alternate fiber and services were restored.
At 16:18 (Aprox) Spectrum staff inhibited the return to the primary path and an investigation was begun to determine the cause of the outage.

Spectrum staff determined that a carrier's engineer working on an adjacent circuit within the fiber meet me area at Ultimo compromised a fiber patch for the primary circuit. Spectrum staff have re-routed the patch via a different path within the patch panel to avoid the cable being pinched in the future.

At 17:20 (Aprox) Services were restored to the primary path after a check of the circulates SNR
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